Privacy Policy
This Privacy Policy describes how StoreVPN LLC. ("StoreVPN") handles your Personal Data when you use our services ("Services"). By using our Services and/or registering for an account, you are accepting the terms of this Privacy Policy and our which are integrated here by reference. StoreVPN is a global company. Although our physical servers are located in many different countries around the world, StoreVPN does not store Personal Data outside of USA’s physical borders. By using our services, you authorize StoreVPN to use your information according to USA's laws, regardless of which country you are located in.
If you have any questions or comments about this Privacy Policy, please contact us at: support@StoreVPN.com SUBJECT: Privacy
As a provider of an online privacy service, we ultimately strive to collect the minimal amount of information required to operate our service. This often means difficult trade-offs between the information we collect and the performance of our service. We believe in an open dialogue because this Privacy Policy is an evolving document. We welcome your thoughts and feedback on how we're doing.
1.1 What is Personal Data?
As described below, "Personal Data" means any information relating to an identified or identifiable natural person ("Individual") and includes information provided by you while using our Services. If we use or store Personal Data with information that is non-personal, we will consider the combination as Personal Data. We strive to collect the minimum amount of information required to operate our service.
1.2 Account User Data
When you create or update your StoreVPN user account, we collect and store this "Account Data". The Account Data stored is listed below in its entirety:
Account Data
What do we use it for?
1.3 Operational Data
StoreVPN also collects and stores "Operational Data" required to operate our Services. This is data that we collect and store when you connect to our network. Operational data is listed below in its entirety:
Operational Data
What do we use it for?
Some data is used to ensure customer satisfaction.
1.4 Personal and Financial Data Collected at Payment
Making a purchase with a credit card on any service will result in Personal Data being exchanged with payment processors.
Credit Card Transactions
StoreVPN processes credit card payment information securely. Credit card processors may store Personal Data associated with financial transactions outside of the United States of America’s borders.
When you pay with credit card, StoreVPN stores the following information:
Payment Data
What do we use it for?
Payment Data
What do we use it for?
Some data is used to prevent purchase fraud.
1.5 Cookies and Persistent Trackers
In building our website and apps, we have tried to limit the number of services with access to store cookies in your browser. There are currently three third-party services with this ability. These services store data for as short a time as possible.
Why do we store it?
This cookie helps us understand which StoreVPN touchpoint (eg: website, email) led you to purchase StoreVPN.
This cookie lets us know if you've already acknowledged any overlays that we display for our marketing or outreach initiatives. It does not contain any personal information.
This cookie lets us know if you've already acknowledged our cookie banner. It saves your preferences so that the banner doesn't show up every time you visit the site.
This cookie stores your account type and is used to customize your StoreVPN.com account. We set a cookie so we don't have to continue checking your account type in the database as you use the website.
PLAY_SESSION is the authentication token for StoreVPN.com. It allows you to use your account without having to continuously login.
tb_user allows us to understand whether you are a new or returning visitor to our website. By setting this cookie, we're able to customize the content on our own without using any third party tools.
One common attack used against website visitors is a cross-site request forgery attack. StoreVPN uses this cookie to protect you from XSRF attacks.
To make our website better, we use Google Analytics (GA) to see how many people are visiting it. We have set GA to use the minimum available retention period and not store IP addresses.
To make our website better, we use Google Analytics (GA) to see how many people are visiting it. We have set GA to use the minimum available retention period and not store IP addresses.
Google Analytics uses this cookie to limit the number of requests that we can make to their service in a given time period.
If you visit our website from a Google Ads campaign, this cookie helps us understand how our campaigns are performing.
If you visit our website from a Google Ads campaign, this cookie helps us understand how our campaigns are performing.
StoreVPN uses Cloudflare to protect our service from DDoS attacks. Cloudflare uses _cfuid in your browser so that once they have checked to see if you're a bot, they won't have to check again while you use our website.
This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through the site.
This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through the site.
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
1.6 Other Data StoreVPN Just does NOT Collect
StoreVPN explicitly does NOT collect, store or log the following data:
Any Personal Data you provide to StoreVPN will be administered according to the following principles:
2.1 Accountability
Should you have any concerns about how your Personal Data is handled or questions about this Privacy Policy, feel free to contact us at privacy (at) StoreVPN.com
2.2 Disclosure of Personal Data to Third Parties
Except as described below, StoreVPN will NOT disclose any Personal Data to other commercial parties under any circumstance:
We may send data to third-party service providers who operate services that help us with: customer support; email; hosting, protecting, and securing the StoreVPN infrastructure; DDoS prevention; payment processing; as well as understanding website analytics, app analytics, account and payment related service usage.
In the event StoreVPN is served with a valid subpoena, warrant or other legal document and applicable law requires StoreVPN to comply, the extent of disclosure is limited to the Personal Data listed within this Privacy Notice.
As noted above, StoreVPN utilizes PCI-compliant third-party payment processors to collect your credit card and other billing information.
If our organization structure changes (e.g., we undergo a restructuring or are acquired), we may need to migrate your Personal Data to a third party related to a business transaction, but, we will ensure that such a third party has entered into an agreement under which the use of your Personal Data is only related to purposes necessary for the transaction.
StoreVPN does NOT store users' originating IP addresses when connected to our service and thus cannot identify users when provided IP addresses of our servers. Additionally, we cannot disclose information about the applications, services, or websites our users consume while connected to our Services; as StoreVPN does NOT store this information.
2.3 Consent and Legitimate Interest
When you sign up for our Service and provide us Personal Data, you allow us to process that information in accordance with this Privacy Policy. We rely on legitimate interest for marketing, research, and fraud prevention. We will obtain your consent where required by law.
You have the right to ask us not to contact you. To exercise your choices or ask questions about your Personal Data, please contact us by visiting our privacy center.
2.4 Limiting Collection
We take great care to not collect Personal Data indiscriminately and limit collection to the minimum necessary information required to operate our service. By limiting the collection of data, we help to protect the privacy and security of your Personal Data.
2.5 Limiting Use, Disclosure, and Retention
We will not use your Personal Data for any purpose that you have not consented to. StoreVPN will NOT sell or trade Personal Data for commercial purposes.
Only StoreVPN's employees with a business need to know or whose duties require, are granted access to our customers' Personal Data. All such employees will be required as a condition of employment to respect the confidentiality of our customers' Personal Data.
We store your Personal Data only as long as is necessary for the purposes for which it is collected, to provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. We erase or destroy the records containing Personal Data when they are no longer required; this will be done in ways that will ensure your continued privacy.
2.6 Accuracy
It is your responsibility to inform StoreVPN of any relevant changes in your Personal Data by updating your account information.
2.7 Safeguards
StoreVPN uses exceptionally strong safeguards to protect the privacy of all our records, including your Personal Data. We implement physical, business and technical security measures. These strong safeguards are designed to prevent unauthorized access, disclosure, loss, theft, copying, use or modification to your Personal Data.
2.8 Openness and Transparency
So that you can be confident that we are handling your Personal Data appropriately, we take extraordinary measures to document our policies and provide openness and transparency around the data we collect, why we collect it and how we handle it.
2.9 Individual Access
If at any time you have a question about our records containing your Personal Data, we will do our best to answer it. You have the right to be told about the kind of Personal Data we maintain and how it is used. Upon request, we will provide you with information regarding the existence, use and disclosure of your Personal Data.
2.10 Individual Access
If you are visiting from the European Union, please note that by providing your Personal Data, you consent to any transfer of your Personal Data to USA and processing of your Personal Data globally in accordance with this Policy.
2.11 Rights of Access, Rectification, Erasure, and Restriction
You have the right to inquire as to whether StoreVPN is Processing Personal Data about you, request access to Personal Data, and ask that we correct, amend or delete your Personal Data where it is inaccurate.
Visit StoreVPN's privacy center to request access to, receive (port), seek rectification, or request erasure of Personal Data held about you by StoreVPN.
To protect your privacy, StoreVPN requires you to login to your account with a username and password before granting you access to or allowing you to make any changes to your Personal Data.
StoreVPN makes good faith efforts to provide you with the ability to delete your Personal Data, however there may be circumstances in which StoreVPN is unable to delete all your Personal Data. For example, we are unable to delete it where we are legally required to keep it, including where we need it to continue to offer you the service or if you are involved in litigation with us, we would be required to retain your personal data, which is limited to the fields we discuss above in 1.2, 1.3 and 1.4.
If StoreVPN determines that your Personal Data cannot be deleted, we will explain why and provide a contact for further inquiries.
If you have any questions about our privacy practices, this Privacy Policy, or how to lodge a complaint with the appropriate authority, please contact StoreVPN by email at privacy (at) StoreVPN.com. We will address your concerns and attempt to resolve any privacy issues in a timely manner.
Residents of California Your California Privacy Rights - Shine the Light Law
StoreVPN does not share information that identifies you personally with non-affiliated third parties for our own marketing use without your permission.
California Consumer Privacy Act
If you are a resident of California, you may exercise your rights in Personal Data by visiting StoreVPN's privacy center to request access to, receive (port), seek rectification, or request erasure of Personal Data held about you by StoreVPN. For purposes of the California Consumer Privacy Act, StoreVPN does not "sell" your Personal Data.
Residents of Nevada
StoreVPN does not sell information that identifies you personally with non-affiliated third parties. StoreVPN will not sell or trade Personal Data for commercial purposes.
2.12 Changes to Our Privacy Policy
We may need to change our Privacy Policy from time-to-time and all updates will be posted online. Your continued use of our Services after the effective date of such changes constitutes your acceptance of such changes. We will post an effective date at the top of the page for your convenience.
We welcome your thoughts and feedback.